Cancellation & Refund Policy

Last updated: October 17, 2026

1. Free trial

Every new account can start one 14-day free trial. No card is required and nothing is charged, so there is nothing to refund. When the trial ends without a paid plan, Flowtalk stops replying to Instagram DMs and comments until you choose a plan. Your leads, rules and settings are kept.

2. Cancelling your subscription

You can cancel at any time from the Billing page by selecting "Cancel subscription". When you cancel:

• You keep full access until the end of the billing period you have already paid for
• You are not charged again after that period ends
• When the period ends, automated replies pause; your data is not deleted
• You can subscribe again at any time to resume

Cancelling does not by itself refund the current period.

3. Refunds

If you are unhappy with a charge, email us within 7 days of the charge date and we will review your request. Refund requests are handled case by case. This includes cases such as being charged twice or being charged after a cancellation took effect.

• Requests made more than 7 days after a charge are not normally refunded
• Approved refunds go back to the original payment method through our payment provider, Razorpay. The time it takes to appear depends on your bank or card issuer
• We do not refund usage that has already happened, such as AI replies already sent

4. Plan changes

If you switch between paid plans, the new plan replaces the old one and the old subscription is cancelled so you are not billed for both. If you believe you were billed for both, contact us and we will fix it.

5. Scale plan

The Scale plan is arranged directly with us, and its billing and cancellation terms are agreed when you sign up for it.

6. How to contact us

• Email: contactflowtalk@gmail.com
• Please include the email address on your Flowtalk account and the date of the charge